Benchmark Agencies (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through Meta (Facebook/Instagram) lead generation forms and advertisements.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you submit a lead generation form, request a quote, or contact us, we collect:
- Full name
- Phone number
- Email address
- City/Location
- Product/Service interest
- Budget information
- Installation preferences
- Any additional information you choose to share
2.2 Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
- Meta pixel data (through Meta Ads)
2.3 Payment Information
If applicable, we collect payment details through secure payment gateways. We do not store full credit card information.
3. How We Use Your Information
We use the information we collect for:
- Providing personalized product recommendations (water heaters, etc.)
- Sending quotes and pricing information
- Processing orders and managing installations
- Contacting you via phone, WhatsApp, email, or SMS
- Responding to your inquiries and customer support
- Marketing and promotional communications (with consent)
- Improving our services and website functionality
- Compliance with legal and regulatory obligations
- Fraud prevention and security
4. Information Sharing & Disclosure
4.1 We Do NOT Share Your Information With:
- Third-party marketers or advertisers
- Data brokers or data resellers
- Unaffiliated companies without your explicit consent
4.2 We MAY Share Your Information With:
- Our authorized service providers (installation partners, logistics)
- Legal authorities if required by law or court order
- Our business partners for order fulfillment (only as necessary)
4.3 Meta Platforms
By submitting a Meta lead form, you acknowledge that your information is shared with Meta Platforms Inc. according to Meta’s own privacy policies. We recommend reviewing Meta’s Privacy Policy at www.facebook.com/privacy.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your data at any time by contacting us.
6. Your Rights & Choices
6.1 Access & Correction
You have the right to access, update, or correct your personal information. Contact us to request your data.
6.2 Marketing Communications
You can opt out of promotional emails, SMS, and WhatsApp messages by:
- Replying “STOP” to any message
- Contacting us directly
- Updating your preferences through our communication channels
6.3 Data Deletion
You may request deletion of your personal information, subject to legal retention requirements.
6.4 Right to Withdraw Consent
If you have consented to data processing, you may withdraw your consent at any time.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data in transit
- Secure servers and firewalls
- Limited access to personal information
- Regular security audits
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Cookies & Tracking Technologies
Our website and Meta ads use cookies and tracking pixels to:
- Remember your preferences
- Track user behavior and analytics
- Deliver targeted advertisements
- Improve user experience
You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
10. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
11. International Data Transfers
If your information is transferred outside India, it will be protected according to applicable data protection laws and this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
Benchmark Agencies
📞 +91 8460081500